Refund Policy

At SkinMetrix, your satisfaction is our priority. Please read our refund policy carefully before making a purchase.

Eligibility for Refunds

We accept refund requests within 30 days of the purchase date. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.

Non-Refundable Items

• Sale or discounted items
• Opened or used skincare products (for hygiene reasons)
• Gift cards
• Digital products or downloads

How to Request a Refund

To initiate a refund, please contact our support team at support@SkinMetrix.store with your order number and reason for the refund request. Our team will respond within 2–3 business days.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days.

Exchanges

If you received a damaged or defective item, we are happy to exchange it. Please contact us at support@SkinMetrix.store within 7 days of receiving your order.

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.

Contact Us

For any questions about our refund policy, please email us at support@SkinMetrix.store.