Shipping Details

At SkinMetrix, we strive to deliver your orders as quickly and safely as possible. Please read our shipping information below.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods & Estimated Delivery Times

Shipping Method	Estimated Delivery	Cost
Standard Shipping	7–14 business days	Calculated at checkout
Express Shipping	3–7 business days	Calculated at checkout
Free Shipping	7–14 business days	Free on qualifying orders

International Shipping

We ship worldwide! International delivery times may vary depending on your location and local customs processing. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery window, please contact us at support@SkinMetrix.store. We will work with the carrier to investigate and resolve the issue as quickly as possible.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order. SkinMetrix is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@SkinMetrix.store — we will do our best to update it before dispatch.

Damaged Packages

If your order arrives damaged, please take photos of the packaging and product and contact us within 48 hours of delivery at support@SkinMetrix.store. We will arrange a replacement or refund promptly.

Contact Us

For any shipping-related questions, please reach out to us at support@SkinMetrix.store. Our support team is available Monday–Friday, 9AM–6PM (AEST).